Why LiveScan?
Live Scan systems provide a means for individuals to
produce consistent, high quality fingerprint images, thereby reducing
rejection rates and saving time and money in processing and other
related administrative costs. LiveScan captures your fingerprints
directly into an inkless, digital format. The antiquated method of the
traditional ink and paper is now a thing of the past. The LiveScan
technology replaces the process of recording an individual's fingerprint
patterns through a rolling process using ink. Rolled ink fingerprints
would become smudged through handling and mailing, causing prints to
become illegible. This slowed the process of criminal background
clearances to a period of WEEKS and MONTHS. The LiveScan process gets
results to the employer or licensing agency within days.
HOW MUCH DOES A LIVE SCAN COST?
There are two fees involved in the Live Scan process: the rolling
(fingerprinting) fee and the background investigation fee. Live Scan & Mobile Notary Solutions charges a $35.00 rolling (fingerprinting) fee for all
applications. The fees charged for the background investigation depend
on the type of Live Scan application and what level of service is
required by the agency that has requested your Live Scan. (The
background fee is the fee that the DOJ charges for researching your
fingerprints to determine if you have a criminal record or not.)
Background fees range from $25.00 to $110.00. This fee is in addition to
the $35.00 rolling (fingerprinting) fee. If your Live Scan form has a
billing number in the “Agency Billing Number” line (this is a six digit
number that starts with a “1”), that means that the agency requesting
your Live Scan will be billed for the background fees and all you will
need to pay is the $35.00 rolling (fingerprinting) fee. If your form
does not have a billing number on it, you will be responsible for paying
both the rolling (fingerprinting) fee and the background fees
WHAT TYPE OF PAYMENT IS ACCEPTED? Live
Scan & Mobile Notary Solutions accepts payment in the form of cash, VISA,
MasterCard, Discover, money order, cashier’s check and corporate or
business checks sorry no personal checks. Please note that if you are providing a corporate or
business check, the check must be issued from the agency that is listed
on the Live Scan form and must also be the agency that is requesting
your Live Scan.
Why must I be fingerprinted again if I've already been fingerprinted in the past?
(1) Per DOJ policy, sharing of criminal history is not permitted.
(2) For identification purposes.
(3) Each job/license/permit application can require a
different level of service, i.e., some require DOJ, some require both
DOJ and FBI, in addition to other checks.
Criminal Offender Record Information (CORI), including responses that no
criminal record exists, are confidential. Sections 11142 and 11143 of
the Penal Code provide for criminal penalties for the release of this
information to unauthorized individuals.
Article I, Section 1 of the California Constitution
grants California citizens an absolute right to privacy. Individuals or
agencies violating these privacy rights place themselves at both
criminal and civil liability. The California right of privacy was
created to curb, among other things, the over broad collection and
retention of personal information by government agencies, the improper
use of information properly obtained for a proper purpose, and the lack
of a reasonable check on the accuracy of existing records. (White v.
Davis (1975) 13 Cal.3d 757, 775.)
CORI shall be accessible only to the records custodian
and/or hiring authority charged with determining the suitability for
employment or licensing of an applicant. The information received shall
be used by the requesting agency solely for the purpose for which it was
requested and shall not be reproduced for secondary dissemination to
any other employing or licensing agency.
The retention and sharing of information between
employing and licensing agencies are strictly prohibited. The retention
and sharing of information infringe upon the right of privacy and fails
to meet the compelling state interest defined in Loder v. Municipal
Court (1976) 17 Cal.3d 859. In addition, maintenance of redundant
information separate from the information maintained by the California
Department of Justice (DOJ) avoids the updates and makes it impossible
for DOJ to control dissemination of CORI as outlined in section 11105 of
the Penal Code.
How do I know the status of my prints?
Checking on Status of Fingerprint Submission. Please
allow a minimum of seven days from the date fingerprint impressions were
taken before making a status inquiry. If you need to check the status
of your fingerprints, below are the steps to follow:
You can check the status of your fingerprint submission by
calling the DOJ's 24-hour Automated Telephone service at (916)
227-4557. You will need the following information before placing the
call:
Your date of birth (i.e. 01/01/1975); and, The 10-digit
Automated Transaction Identifier (ATI) number that appears at the bottom
of the DOJ form requesting LiveScan fingerprint background checks. The
ATI number always appears in the following sequence: 1 LETTER; 3
NUMBERS; 3 LETTERS and 3 NUMBERS. This number will allow the DOJ's
automated telephone service to check on the status of your fingerprints.
The DOJ or FBI may need to manually process the fingerprint
impressions. This process may delay the reporting of results.
When your fingerprint impressions are processed, the DOJ's
recording will state the following, "The California level of services
and/or FBI level of services were completed on [date]." The level of
service is the request for a background check to be completed by both
the DOJ and the FBI. If the search has been completed your agency should
already have your results. Please contact the agency directly for the
results of the background check. However, if the recording states that
the fingerprint results are still in process, please continue to contact
the DOJ's 24-hour Automated Telephone service at (916) 227-4557.
How long does it take to get the results back from DOJ and/or FBI?
In most cases, the results from DOJ come back within 72
hours. Please note, due to various reasons, results can be delayed. For
any significant delay, DOJ will contact the requesting agency. The
results are either emailed or sent to the requesting agency listed on
the Request for Live Scan Service form. If the requesting agency has not
received the results you may contact the Applicant Processing Program
at (916) 227-3849 and for FBI status check contact FBI Customer Service at (304) 625-5590 between the hours of 8am to 8pm Eastern Standard Time. This department is the only one who can check to see
if your record was dropped or not completely processes. Live Scan & Mobile Notary Solutions cannot resubmit a record without written permission from
the DOJ. This process may take up to 30 days.
Where can I get a request for Live Scan form?
The requesting agency (agency that is requesting the background check) will provide the live scan forms.
How do I know what "Level of Service" I need?
The level of service is to be predetermined by the agency
that wants you printed. If you are unsure of the level of service needed
or the boxes have not been checked off, then you must contact the
agency that wants you printed for them to fill it out for you.
If my fingerprints have been rejected because they are difficult to read, how many times must I re-submit by prints?
You are only required to have your fingerprints done two
times. If after two unsuccessful attempts to capture your prints, your
suitability will be determined by the Department of Justice by using an
alternate method of verification.
Why do fingerprints get rejected? If my prints are rejected would I be required to pay additional fees?
Fingerprints will and can be rejected for several reasons.
The most common are characteristics with the Applicant's fingerprints
that makes them difficult to capture. This would include wear of the
surface skin, cuts, cracks, scars, calluses and other skin conditions.
If an Applicant's fingerprints are rejected on this basis, Live Scan & Mobile Notary Solutions should re-take the Applicant's fingerprints
at no additional cost.
An Applicant's application for LiveScan service may also
be rejected if the Applicant's BCII 8016 form is incomplete or
improperly filled out. In this instance, a fee would be charged to the
Applicant to provide them with repeated LiveScan service. It is
important that the Application for Live Scan form BCII 8016 is complete
and accurate when presented to the Live Scan technician for service.
Rarely there will be an instance where an Applicant's fingerprints
are rejected because of error on the part of the Live Scan technician.
If this is the basis of the rejection the originating Live Scan & Mobile Notary Solutions
must re-take the Applicant's fingerprints at no additional cost.
If I received a letter that my prints have been rejected, what do I do?
Bring your letter of rejection from the agency that sent
it. This letter contains your original ATI (Applicant Transmission
Identifier) number which is necessary for resubmission. for FBI status check contact FBI Customer Service at (304) 625-5590 between the hours of 8am to 8pm Eastern Standard Time.